Return Policy for AI Blood Test Analyzer & Interpretation

At Kantesti Ltd, we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds are provided for our AI Blood Test Analysis services, accessible via app.aibloodtestinterpret.com and our mobile applications.

1. Digital Service & Credits

Kantesti provides a digital SaaS (Software as a Service) product. When you purchase a plan, you receive analysis credits that can be used to generate AI blood test interpretation reports. There are no physical goods involved.

2. Eligibility for Refund

2.1 Unused Credits

You are eligible for a full refund if:

• Your refund request is made within 30 days of the original purchase date.
• You have not used any of the purchased credits or generated any reports.

2.2 Partially Used Credits

If you have used some of your purchased credits, refunds are handled as follows:

• Credits that have been consumed (reports generated) are non-refundable.
• We may, at our discretion, offer a pro-rata refund for unused credits within the 30-day window.

2.3 Non-Refundable

Refunds will not be provided if:

• The refund request is made after the 30-day period has elapsed.
• All purchased credits have been used.
• The account was terminated due to a violation of our Terms of Service.

3. How to Request a Refund

To initiate a refund, contact our support team using one of the following methods:

• Email: [email protected]
• Phone: +44 7508 364740
• WhatsApp: +44 7508 364740

Please include your registered email address and order/transaction reference in your request.

4. Refund Processing

5. Chargebacks & Disputes

We encourage customers to contact us directly before initiating a chargeback with their bank. We are committed to resolving any issues promptly. Unauthorized chargebacks may result in account suspension pending investigation.

6. Free Analysis

Our free analysis tier does not involve any payment and is therefore not subject to this Refund Policy.

7. Service Availability

This Refund Policy applies to customers worldwide. Kantesti Ltd serves users in 127+ countries. All refunds are processed in the original currency of the transaction.

8. Changes to This Policy

Kantesti Ltd reserves the right to update this Refund Policy at any time. Material changes will be communicated via email or through our platform. The "Last Updated" date above reflects the most current version.

9. Governing Law

This Refund Policy is governed by and construed in accordance with the laws of England and Wales. For EU customers, this does not affect your statutory consumer rights under EU consumer protection law.